Frequently Asked Questions.

Once we receive replacement parts, the repairs only takes a few minutes to hours. Repairs are handled in a first come first serve fashion. ITS strives to only use high quality replacement parts and not cheap, knock-off, low quality parts that will only fail in a short amount of time.

Protecting your data is our first priority. As long as your storage device and data integrity are still in good shape, we’ll backup all your data before we begin our work. This ensures your device is returned with everything exactly where you left it.

While we do offer on-site and remote support services, these are generally used for more routine repairs and check-ups. More major services such as virus and malware removal, OS repairs and hardware upgrades require more time and more controlled procedures in controlled environments.

Sometimes upgrading to a new computer system is the best option for you. But there’s a good chance if it’s somewhat new, replacing the broken component(s) could end up saving you more money than outright buying a new computer.