Remote Management and Monitoring

At ITS LLC we use a cloud based remote management system to maintain and monitor your computers, network and mobile devices.  This enables us to catch many issues before they become a business interrupting problem and maintain a high security posture for our clients.  Here are some of the services and benefits that we provide:

  • Managed Antivirus:  A full-featured anti-malware feature designed to be easily deployed and managed.

  • Patch management:  Help manage Windows® and third-party updates across your customer base and help leverage powerful automation.

  • Web Filtering:  Help protect users from visiting malicious websites that could harm your network and devices.

  • Remote Monitoring:  Help monitor the health and availability of your customers’ devices and applications from a unified dashboard.

  • Active Discovery:  Designed for automatic identification and management of new devices as they come onto the network.

  • Automation and Scripting:  Create scripts to help automate routine tasks using a drag-and-drop interface designed for simplicity—no need to learn a scripting language or write a line of code.

  • Backup and Recovery:  A cloud-first backup solution designed to help you back up quickly and reliably with optional local storage for speed—leveraging the cloud for
    security and availability.

  • Mobile Device Management:  Help monitor, maintain, and keep track of company- and employee-owned mobile devices.

  • Remote Access:  Help resolve issues fast by repairing workstations and servers via remote control/assistance software.

  • Reporting:  Create robust reports that help drive IT strategy and help maximize the value of our services.

  • Endpoint Detection and Response:  Get an endpoint protection solution designed to prevent, detect, and respond to ever-changing threats—and recover quickly when ransomware or other exploits strike.  This cloud based AI solution goes above and beyond conventional anti-virus software by using advanced AI detection and stop ransomware dead in it’s tracks.

  • Password Management:  Help boost security with automated password management designed to protect your team’s user credentials and offer quick access to customer knowledge and documentation.

Trusted by numerous companies in southeast Michigan:

Understanding MSPs.

Have questions about managed services and what we do? Here are the most commonly asked questions and our answers.

A managed service provider (MSP) offers IT services along with active administration and support either on-site or remotely.  Services include computer, access control, video surveillance, network design and web development.

For a small business, a managed service provider gives you an alternative to an in house IT department. We manage routine IT tasks, freeing up internal staff to focus on more important projects.

Break/fix companies provide traditional IT services: you break your technology, they come and fix it for you. With the rise of cyberattacks these days, malicious hackers make money by breaking your technology – and it’s not always possible to fix what they break. Managed services proactively prevent cyberattacks by keeping your systems updated and secured around the clock. The best managed service providers will also get to work fixing your systems when you need them to, meaning managed IT service providers can supersede break/fix providers.

It all depends on the number of users, computers, and servers you have in your workplace. After speaking with you about your requirements, ITS LLC will make a custom proposal that covers all your equipment and provide the services you need to keep your business running smoothly.

ITS acts as an extension of your team to either fill gaps, add specialized expertise or expand coverage. You can choose to co-manage your IT so we can work together to provide the best solutions for your company.

ITS offers both managed and unmanaged services to clients in southeastern Michigan.

Managed IT services are so important in the fight against cybercrime that, even though we don’t know your location, we can assure you that there are IT companies near you. In Southeastern Michigan, where we’re located, there are hundreds of MSPs. Choosing the right IT company or managed service provider can be hard, but going local is a smart choice! Local MSPs are often easier to work with than a nationwide provider, so check to see where a managed service provider is located before you add them to your list.

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